Effective Date: February 15,2025
At NoorMobile (“we,” “our,” or “us”), customer satisfaction is our top priority. This Refund & Cancellation Policy outlines the terms for cancellations, returns, and refunds for purchases made through our website https://noormobile.in/ (“Website”)
1. Order Cancellation
- You may cancel your order within 24 hours of placing it, provided it has not been processed or shipped.
- To request a cancellation, contact us immediately at contact@noormobile.in with your order details.
- Orders that have already been shipped cannot be canceled. In such cases, refer to our Return Policy below.
2. Return Policy
- Products can be returned within 7 days of delivery if they are defective, damaged, or incorrect.
- To initiate a return, email us at contact@noormobile.in with your order number, reason for return, and supporting images (if applicable).
- Returned items must be unused, in original packaging, and include all accessories and invoices.
- We reserve the right to reject returns that do not meet these conditions.
3. Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days to the original payment method.
- Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).
4. Non-Returnable Items
- Items marked as final sale, gift cards, and products with physical damage not reported within 48 hours of delivery are non-returnable.
- Personal care accessories or opened packaging items cannot be returned due to hygiene reasons.
5. Exchange Policy
- We only replace items if they are defective or damaged. For exchanges, contact us at contact@noormobile.in with the necessary details.
6. Late or Missing Refunds
- If you haven’t received a refund yet, check your bank account or contact your payment provider.
- If the issue persists, reach out to us at contact@noormobile.in for assistance.
7. Contact Us If you have any questions about this Refund & Cancellation Policy, please contact us: contact@noormobile.in
Thank you for shopping with NoorMobile. We value your trust and strive to ensure a smooth shopping experience.